Thank you for contacting Keystone Pacific, we look forward to hearing from you.

General Manager:
Kaye Dinielli
General Manager
(760) 431-7874 direct
kdinielli@keystonepacific.com 

Billing Inquiries/Account Online Sign-In Assistance:
(951) 491-6866
customercare@keystonepacific.com

Architectural Application Submittals:
architectural@keystonepacific.com

Questions regarding the architectural process? Please contact your Community Association Manager.

On-Site Office:
(760) 431-7874
Emergency/After Hours: (760) 431-7874, Dial 0
1921 Palomar Oaks Way, Suite 104
Carlsbad, CA 92008

Irvine – Corporate Office:
(949) 833-2600
Emergency/After Hours: (949) 833-2600, Dial 0
16775 Von Karman Avenue, Suite 100
Irvine, CA 92606

www.keystonepacific.com

After-Hours Emergencies:

In the event that you notice an HOA maintenance emergency outside of Keystone’s regular business hours, please call (949) 833-2600, which will direct you to follow prompts to be connected with a live person, with their contracted emergency service.

The emergency service will request the following information from you:

  1. The name of your Association: Aviara Master Association
  2. Your property address and phone number
  3. The nature of the emergency service needed, in order to dispatch the correct vendor, to assist with the resolution
  4. The address or cross streets of the emergency, if different from your property address

The emergency service will relay all of this information, via text, to Keystone’s “On-Call” Manager. Please keep in mind that the “On-Call” Manager may not be familiar with your property, so please be willing to provide as much detail as possible.