General Manager:
Karen Thompson, CMCA®, AMS®
General Manager
(949) 430-5867 direct
kthompson@keystonepacific.com
Billing Inquiries/Account Online Sign-In Assistance:
(949) 833-2600
customercare@keystonepacific.com
Architectural Application Submittals:
architectural@keystonepacific.com
Questions regarding the architectural process? Please contact your Community Association Manager.
On-Site Office:
(949) 430-5867
Emergency/After Hours: (949) 430-5867, Dial 0
1921 Palomar Oaks Way, Suite 104
Carlsbad, CA 92008
Irvine – Corporate Office:
(949) 833-2600
Emergency/After Hours: (949) 833-2600, Dial 0
16775 Von Karman Avenue, Suite 100
Irvine, CA 92606
www.kppm.com
After-Hours Emergencies:
In the event that you notice an HOA maintenance emergency outside of Keystone’s regular business hours, please call (949) 833-2600, which will direct you to follow prompts to be connected with a live person, with their contracted emergency service.
The emergency service will request the following information from you:
- The name of your Association: Aviara Master Association
- Your property address and phone number
- The nature of the emergency service needed, in order to dispatch the correct vendor, to assist with the resolution
- The address or cross streets of the emergency, if different from your property address
The emergency service will relay all of this information, via text, to Keystone’s “On-Call” Manager. Please keep in mind that the “On-Call” Manager may not be familiar with your property, so please be willing to provide as much detail as possible.